Returning Online Orders within the U.S.
If you’re not satisfied with any item‚ simply return it to us at any time for an exchange or refund of its purchase price within 30 days of the purchase date. The item must be in its original unused condition from when it left our warehouse, no exceptions.
Need a Return/Reorder form?
Click HERE to complete the Product(s) Return form.
Free Shipping with Re-order*
*If you need to return an item or items AND want to re-order the same item or items in a different size/dimension‚ we will offer you FREE SHIPPING on your replacement order. Please call 513-881-7000 to place your re-order with one of our Customer Care Specialists and have the shipping fee waived. After placing your re-order‚ you can then make your return as outlined below.
Use the following option to return OverstockIndustrial products purchased online.
If you no longer have your packing slip and/or receipt and you have a Personal Shopping Account‚ you can obtain your past online Order History here‚ or you can contact us via e-mail, chat or phone.
Send your return to us with the shipper of your choice.
Securely package your return including the Return Form
10052 Commerce Park Drive
Cincinnati OH 45246
A preprinted address label is on the packing slip for your convenience. You pay for postage at the point of return.
Want to reorder?
Choose whichever method is most convenient:
Send back the items you wish to return, then place a new order online
Send back the items you wish to return along with your completed reorder
Call us at 513-881-7000, or
Fax us your completed packing slip reorder section at 513-881-7010.
Refunds will be issued in the original form of payment within 3-5 business days of receiving the item in its original unused condition. Refunds will only be given to items received within 30 days of its original purchase date. If the original form of payment is no longer valid, the payment was made with points or vouchers from a rewards program, you’ll be issued a OverstockIndustrial End Gift Card.
If an item you purchased from OverstockIndustrial that goes on sale for a lower price within 14 days of your original purchase, OverstockIndustrial End will refund the difference upon request.